About Us

FAQs

How Can We Help You?

Q.

How do I apply a promo code?

A.

You can apply a promo code by just simply adding it during check out. Do note that you are only able to use one promo code at a time.


Q.

Are Clinskin products safe to use during pregnancy?

A.

Yes, all of our products are safe to use during pregnancy, however, you are still recommended to consult your doctor before use.


Q.

Where are the products made?

A.

You can check where the product is made at the back of the product or you can check on our website.


Q.

Do you test on animals?

A.

No, we do not test our products on animals and our products are 100% cruelty-free.


Q.

When is the expiry date?

A.

Do contact us for more details on the expiry date for each product.


Q.

Can I return my products?

A.

For health & hygiene reasons, some products are non-refundable and non-exchangeable. Kindly contact our team here to check if a specific item can be returned.


Q.

Can I exchange my products?

A.

We provide a 1-for-1 exchange if the product is faulty / damage at the point of delivery.


Q.

Can I change or cancel my order after confirmation?

A.

Amendments or cancellations can't be made once your order has been confirmed!

We want to make sure that your order is delivered to you as quickly as possible, so once it is confirmed we will send it for processing.


Q.

What should I do when my item arrived damaged?

A.

We are sorry to hear that you have received a damaged item, kindly take a photo of the item and send the image to us at wellness@frontierhealthcare.com.sg


Q.

What should I do when I received the wrong product?

A.

Kindly take a photo of the item and send it to us at wellness@frontierhealthcare.com.sg.


Q.

How do I earn points?

A.

You will earn 5 point with every $1 spent on our website


Q.

How do I redeem my points?

A.

For every 100 points accumulated, a $3 can be offset your total purchase upon check out


Q.

When do I receive my points?

A.

After your order is completed


Q.

Do you ship overseas?

A.

Frontier Wellness currently delivers only within Singapore.


Q.

How long would it take for my orders to arrive?

A.

You will typically receive your order between 3-5 business days. No deliveries will be made on Sundays and Public Holidays.


Q.

Have more questions for us?

A.

You can contact us through our contact page and we will try to get back to you as soon as possible!